Support

Need help? Our live chat team is standing by around the clock to get you back in the action. Live chat connects you with a real agent within minutes for urgent issues, and our email channel is there for anything that needs more detail. If you want a quick overview of the brand, read our full Stimi review here.

• Live chat — typically immediate, usually under 2 minutes for first response.
• Email — send a detailed message to " support@stimigames.com "; expect a reply within 12 to 24 hours.
• Phone — we do not offer phone support at this time; you can request a callback via email if you prefer a voice conversation.

All contact methods are staffed by trained agents who handle account access, transactions, bonus questions, and gameplay support, day and night.

Problem-solving for accounts, deposits, and payouts

Our team specializes in the issues players care about most — account verification, deposit and withdrawal questions, and bonus activation. We support MasterCard and Visa transactions in US dollars, and we’ll walk you through payment steps, required documents, and typical processing timelines. If you’re trying to apply a promo code like STIMIMATCH or STIMI50, contact chat for instant help so you don’t miss any time-limited offers.

We don’t promise outcomes, but we do promise clear next steps. Provide your username, transaction ID, and screenshots to help us resolve requests faster.

Help Center and quick answers

Before contacting support, try our Help Center and FAQs for the fastest route to solutions. The knowledge base covers common topics such as: account setup, password resets, deposit and withdrawal procedures, bonus rules and expirations, KYC requirements, and basic troubleshooting for desktop and mobile. You can also find game rules and feature explanations for popular titles like Mighty Kong Slots here.

Our FAQs are available 24/7, and live agents will point you to the exact article if you need a deeper walk-through.

What to include when you contact us

To speed up resolution, include these details when you reach out: username, date and time of the issue, transaction IDs or screenshots, and the device or browser you were using. For bonus or promotion questions, include the promo code and a description of what happened. We treat every inquiry confidentially, and our team follows security checks before discussing sensitive account information.

Personal help, handled promptly

We know account and payment questions can be stressful. That’s why our support agents focus on clear, friendly responses, and practical next steps. Whether it’s a deposit question, a gameplay rule, or help claiming a welcome offer, we’ll work to resolve your issue quickly, and we’ll follow up until you’re satisfied. Please remember terms and conditions apply to all promotions, and you must be at least 18 years of age to participate.

If you need immediate help, start a live chat now or email "support@stimigames.com" and we’ll get back to you as soon as possible.